Refund and Returns Policy

At Xpress Chemz, we value your satisfaction and strive to provide high-quality products and reliable service. Our Refund and Returns Policy is designed to ensure transparency and fairness. Please read the following carefully.

Refund Policy

1. Full Refund for Undelivered Orders
If your order is lost in transit or not delivered within the expected timeframe, you are eligible for a full refund. To initiate a refund, please contact our support team with your order details and tracking information.

2. Refund Process

  • Contact us via email at support@xpresschemz.com or through WhatsApp at +15806435041.

  • Provide your order number and proof of non-delivery.

  • Once verified, your refund will be processed within 5-7 business days.

Reshipment Policy

1. Incorrect Item Shipped
If you receive an incorrect item, we will reship the correct product at no additional cost to you.

2. Reshipment Process

  • Notify us immediately via email or WhatsApp.

  • Provide details of the incorrect item received, along with your order number and proof (e.g., photos).

  • Once confirmed, we will dispatch the correct item promptly.

Conditions for Refunds and Reshipments

  • Claims for undelivered orders or incorrect items must be made within 14 days of the estimated delivery date.

  • Refunds or reshipments are only applicable for issues caused by Xpress Chemz or the shipping carrier.

Returns Policy

Due to the nature of our products, we do not accept returns. This ensures the integrity and safety of our inventory.

How to Contact Us

If you need assistance with a refund or reshipment, our team is available 24/7 to help you. Contact us via:

  • Email: support@xpresschemz.com

  • WhatsApp: +15806435041

  • Text Messages: +13236416177

  • Live Chat: Available on our website

Our Commitment

At Xpress Chemz, we are committed to resolving any issues swiftly and professionally. Your trust and satisfaction are our top priorities.

Thank you for choosing Xpress Chemz. If you have further questions about our refund and returns policy, don’t hesitate to reach out to us.